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Global Social Customer Relationship Management (CRM) Software Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

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Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.

Scope of the Report:

This report studies the Social Customer Relationship Management (CRM) Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Social Customer Relationship Management (CRM) Software market by product type and applications/end industries.

The global Social Customer Relationship Management (CRM) Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Social Customer Relationship Management (CRM) Software.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers

Salesforce.com

SAP AG

Oracle

Microsoft Dynamics CRM

Jive Software

Lithium Technologies

Visible Technologies

Artesian Solutions

Bazaarvoice

QuestBack

Attensity Group

Leaf Group

Kana Software

Market Segment by Regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

Cloud-based

On-premises

Market Segment by Applications, can be divided into

SMEs

Large Enterprises

READ MORE

Table Of Content

Scope

Table of Contents

1 Social Customer Relationship Management (CRM) Software Market Overview

1.1 Product Overview and Scope of Social Customer Relationship Management (CRM) Software

1.2 Classification of Social Customer Relationship Management (CRM) Software by Types

1.2.1 Global Social Customer Relationship Management (CRM) Software Revenue Comparison by Types (2017-2023)

1.2.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Types in 2017

1.2.3 Cloud-based

1.2.4 On-premises

1.3 Global Social Customer Relationship Management (CRM) Software Market by Application

1.3.1 Global Social Customer Relationship Management (CRM) Software Market Size and Market Share Comparison by Applications (2013-2023)

1.3.2 SMEs

1.3.3 Large Enterprises

1.4 Global Social Customer Relationship Management (CRM) Software Market by Regions

1.4.1 Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) Comparison by Regions (2013-2023)

1.4.1 North America (USA, Canada and Mexico) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)

1.4.2 Europe (Germany, France, UK, Russia and Italy) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)

1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)

1.4.4 South America (Brazil, Argentina, Colombia) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)

1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)

1.5 Global Market Size of Social Customer Relationship Management (CRM) Software (2013-2023)

2 Manufacturers Profiles

2.1 Salesforce.com

2.1.1 Business Overview

2.1.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.1.2.1 Product A

2.1.2.2 Product B

2.1.3 Salesforce.com Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.2 SAP AG

2.2.1 Business Overview

2.2.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.2.2.1 Product A

2.2.2.2 Product B

2.2.3 SAP AG Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.3 Oracle

2.3.1 Business Overview

2.3.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.3.2.1 Product A

2.3.2.2 Product B

2.3.3 Oracle Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.4 Microsoft Dynamics CRM

2.4.1 Business Overview

2.4.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.4.2.1 Product A

2.4.2.2 Product B

2.4.3 Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.5 Jive Software

2.5.1 Business Overview

2.5.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.5.2.1 Product A

2.5.2.2 Product B

2.5.3 Jive Software Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.6 Lithium Technologies

2.6.1 Business Overview

2.6.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.6.2.1 Product A

2.6.2.2 Product B

2.6.3 Lithium Technologies Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.7 Visible Technologies

2.7.1 Business Overview

2.7.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.7.2.1 Product A

2.7.2.2 Product B

2.7.3 Visible Technologies Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.8 Artesian Solutions

2.8.1 Business Overview

2.8.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.8.2.1 Product A

2.8.2.2 Product B

2.8.3 Artesian Solutions Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.9 Bazaarvoice

2.9.1 Business Overview

2.9.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.9.2.1 Product A

2.9.2.2 Product B

2.9.3 Bazaarvoice Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.10 QuestBack

2.10.1 Business Overview

2.10.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.10.2.1 Product A

2.10.2.2 Product B

2.10.3 QuestBack Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.11 Attensity Group

2.11.1 Business Overview

2.11.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.11.2.1 Product A

2.11.2.2 Product B

2.11.3 Attensity Group Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.12 Leaf Group

2.12.1 Business Overview

2.12.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.12.2.1 Product A

2.12.2.2 Product B

2.12.3 Leaf Group Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.13 Kana Software

2.13.1 Business Overview

2.13.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.13.2.1 Product A

2.13.2.2 Product B

2.13.3 Kana Software Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

3 Global Social Customer Relationship Management (CRM) Software Market Competition, by Players

3.1 Global Social Customer Relationship Management (CRM) Software Revenue and Share by Players (2013-2018)

3.2 Market Concentration Rate

3.2.1 Top 5 Social Customer Relationship Management (CRM) Software Players Market Share

3.2.2 Top 10 Social Customer Relationship Management (CRM) Software Players Market Share

3.3 Market Competition Trend

4 Global Social Customer Relationship Management (CRM) Software Market Size by Regions

4.1 Global Social Customer Relationship Management (CRM) Software Revenue and Market Share by Regions

4.2 North America Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

4.3 Europe Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

4.4 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

4.5 South America Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

4.6 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

5 North America Social Customer Relationship Management (CRM) Software Revenue by Countries

5.1 North America Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

5.2 USA Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

5.3 Canada Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

5.4 Mexico Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

6 Europe Social Customer Relationship Management (CRM) Software Revenue by Countries

6.1 Europe Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

6.2 Germany Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

6.3 UK Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

6.4 France Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

6.5 Russia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

6.6 Italy Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

7 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue by Countries

7.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

7.2 China Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

7.3 Japan Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

7.4 Korea Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

7.5 India Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

7.6 Southeast Asia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

8 South America Social Customer Relationship Management (CRM) Software Revenue by Countries

8.1 South America Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

8.2 Brazil Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

8.3 Argentina Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

8.4 Colombia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

9 Middle East and Africa Revenue Social Customer Relationship Management (CRM) Software by Countries

9.1 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

9.2 Saudi Arabia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

9.3 UAE Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

9.4 Egypt Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

9.5 Nigeria Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

9.6 South Africa Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

10 Global Social Customer Relationship Management (CRM) Software Market Segment by Type

10.1 Global Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2013-2018)

10.2 Global Social Customer Relationship Management (CRM) Software Market Forecast by Type (2018-2023)

10.3 Cloud-based Revenue Growth Rate (2013-2023)

10.4 On-premises Revenue Growth Rate (2013-2023)

11 Global Social Customer Relationship Management (CRM) Software Market Segment by Application

11.1 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Application (2013-2018)

11.2 Social Customer Relationship Management (CRM) Software Market Forecast by Application (2018-2023)

11.3 SMEs Revenue Growth (2013-2018)

11.4 Large Enterprises Revenue Growth (2013-2018)

12 Global Social Customer Relationship Management (CRM) Software Market Size Forecast (2018-2023)

12.1 Global Social Customer Relationship Management (CRM) Software Market Size Forecast (2018-2023)

12.2 Global Social Customer Relationship Management (CRM) Software Market Forecast by Regions (2018-2023)

12.3 North America Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

12.4 Europe Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

12.5 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

12.6 South America Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

12.7 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

13 Research Findings and Conclusion

14 Appendix

14.1 Methodology

14.2 Data Source


List Of Table

List of Tables and Figures

Figure Social Customer Relationship Management (CRM) Software Picture

Table Product Specifications of Social Customer Relationship Management (CRM) Software

Table Global Social Customer Relationship Management (CRM) Software and Revenue (Million USD) Market Split by Product Type

Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Types in 2017

Figure Cloud-based Picture

Figure On-premises Picture

Table Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Application (2013-2023)

Figure Social Customer Relationship Management (CRM) Software Revenue Market Share by Applications in 2017

Figure SMEs Picture

Figure Large Enterprises Picture

Table Global Market Social Customer Relationship Management (CRM) Software Revenue (Million USD) Comparison by Regions 2013-2023

Figure North America Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Figure Europe Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Figure South America Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Figure Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Table Salesforce.com Basic Information, Manufacturing Base and Competitors

Table Salesforce.com Social Customer Relationship Management (CRM) Software Type and Applications

Table Salesforce.com Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table SAP AG Basic Information, Manufacturing Base and Competitors

Table SAP AG Social Customer Relationship Management (CRM) Software Type and Applications

Table SAP AG Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Oracle Basic Information, Manufacturing Base and Competitors

Table Oracle Social Customer Relationship Management (CRM) Software Type and Applications

Table Oracle Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Microsoft Dynamics CRM Basic Information, Manufacturing Base and Competitors

Table Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Type and Applications

Table Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Jive Software Basic Information, Manufacturing Base and Competitors

Table Jive Software Social Customer Relationship Management (CRM) Software Type and Applications

Table Jive Software Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Lithium Technologies Basic Information, Manufacturing Base and Competitors

Table Lithium Technologies Social Customer Relationship Management (CRM) Software Type and Applications

Table Lithium Technologies Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Visible Technologies Basic Information, Manufacturing Base and Competitors

Table Visible Technologies Social Customer Relationship Management (CRM) Software Type and Applications

Table Visible Technologies Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Artesian Solutions Basic Information, Manufacturing Base and Competitors

Table Artesian Solutions Social Customer Relationship Management (CRM) Software Type and Applications

Table Artesian Solutions Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Bazaarvoice Basic Information, Manufacturing Base and Competitors

Table Bazaarvoice Social Customer Relationship Management (CRM) Software Type and Applications

Table Bazaarvoice Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table QuestBack Basic Information, Manufacturing Base and Competitors

Table QuestBack Social Customer Relationship Management (CRM) Software Type and Applications

Table QuestBack Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Attensity Group Basic Information, Manufacturing Base and Competitors

Table Attensity Group Social Customer Relationship Management (CRM) Software Type and Applications

Table Attensity Group Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Leaf Group Basic Information, Manufacturing Base and Competitors

Table Leaf Group Social Customer Relationship Management (CRM) Software Type and Applications

Table Leaf Group Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Kana Software Basic Information, Manufacturing Base and Competitors

Table Kana Software Social Customer Relationship Management (CRM) Software Type and Applications

Table Kana Software Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Players (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue Share by Players (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Players in 2016

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Players in 2017

Figure Global Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Market Share in 2017

Figure Global Top 10 Players Social Customer Relationship Management (CRM) Software Revenue Market Share in 2017

Figure Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (%) (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Regions (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Regions (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Regions (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Regions in 2017

Figure North America Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Europe Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure South America Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table North America Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

Table North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries in 2017

Figure USA Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Canada Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Mexico Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table Europe Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Countries (2013-2018)

Figure Europe Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure Europe Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries in 2017

Figure Germany Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure UK Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure France Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Russia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Italy Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Countries (2013-2018)

Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries in 2017

Figure China Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Japan Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Korea Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure India Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Southeast Asia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table South America Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

Table South America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure South America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure South America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries in 2017

Figure Brazil Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Argentina Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Colombia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Countries (2013-2018)

Table Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries in 2017

Figure Saudi Arabia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure UAE Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Egypt Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Nigeria Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure South Africa Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Type (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue Share by Type (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Type (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Type in 2017

Table Global Social Customer Relationship Management (CRM) Software Revenue Forecast by Type (2018-2023)

Figure Global Social Customer Relationship Management (CRM) Software Market Share Forecast by Type (2018-2023)

Figure Global Cloud-based Revenue Growth Rate (2013-2018)

Figure Global On-premises Revenue Growth Rate (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue by Application (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue Share by Application (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Application (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Application in 2017

Table Global Social Customer Relationship Management (CRM) Software Revenue Forecast by Application (2018-2023)

Figure Global Social Customer Relationship Management (CRM) Software Market Share Forecast by Application (2018-2023)

Figure Global SMEs Revenue Growth Rate (2013-2018)

Figure Global Large Enterprises Revenue Growth Rate (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate Forecast (2018 -2023)

Table Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) Forecast by Regions (2018-2023)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share Forecast by Regions (2018-2023)

Figure North America Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

Figure Europe Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

Figure South America Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

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Products and Companies


Companies

Salesforce.com

SAP AG

Oracle

Microsoft Dynamics CRM

Jive Software

Lithium Technologies

Visible Technologies

Artesian Solutions

Bazaarvoice

QuestBack

Attensity Group

Leaf Group

Kana Software

Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.

Scope of the Report:

This report studies the Social Customer Relationship Management (CRM) Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Social Customer Relationship Management (CRM) Software market by product type and applications/end industries.

The global Social Customer Relationship Management (CRM) Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Social Customer Relationship Management (CRM) Software.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

Market Segment by Companies, this report covers

Salesforce.com

SAP AG

Oracle

Microsoft Dynamics CRM

Jive Software

Lithium Technologies

Visible Technologies

Artesian Solutions

Bazaarvoice

QuestBack

Attensity Group

Leaf Group

Kana Software

Market Segment by Regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

Cloud-based

On-premises

Market Segment by Applications, can be divided into

SMEs

Large Enterprises

READ MORE

Scope

Table of Contents

1 Social Customer Relationship Management (CRM) Software Market Overview

1.1 Product Overview and Scope of Social Customer Relationship Management (CRM) Software

1.2 Classification of Social Customer Relationship Management (CRM) Software by Types

1.2.1 Global Social Customer Relationship Management (CRM) Software Revenue Comparison by Types (2017-2023)

1.2.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Types in 2017

1.2.3 Cloud-based

1.2.4 On-premises

1.3 Global Social Customer Relationship Management (CRM) Software Market by Application

1.3.1 Global Social Customer Relationship Management (CRM) Software Market Size and Market Share Comparison by Applications (2013-2023)

1.3.2 SMEs

1.3.3 Large Enterprises

1.4 Global Social Customer Relationship Management (CRM) Software Market by Regions

1.4.1 Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) Comparison by Regions (2013-2023)

1.4.1 North America (USA, Canada and Mexico) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)

1.4.2 Europe (Germany, France, UK, Russia and Italy) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)

1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)

1.4.4 South America (Brazil, Argentina, Colombia) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)

1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)

1.5 Global Market Size of Social Customer Relationship Management (CRM) Software (2013-2023)

2 Manufacturers Profiles

2.1 Salesforce.com

2.1.1 Business Overview

2.1.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.1.2.1 Product A

2.1.2.2 Product B

2.1.3 Salesforce.com Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.2 SAP AG

2.2.1 Business Overview

2.2.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.2.2.1 Product A

2.2.2.2 Product B

2.2.3 SAP AG Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.3 Oracle

2.3.1 Business Overview

2.3.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.3.2.1 Product A

2.3.2.2 Product B

2.3.3 Oracle Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.4 Microsoft Dynamics CRM

2.4.1 Business Overview

2.4.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.4.2.1 Product A

2.4.2.2 Product B

2.4.3 Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.5 Jive Software

2.5.1 Business Overview

2.5.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.5.2.1 Product A

2.5.2.2 Product B

2.5.3 Jive Software Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.6 Lithium Technologies

2.6.1 Business Overview

2.6.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.6.2.1 Product A

2.6.2.2 Product B

2.6.3 Lithium Technologies Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.7 Visible Technologies

2.7.1 Business Overview

2.7.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.7.2.1 Product A

2.7.2.2 Product B

2.7.3 Visible Technologies Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.8 Artesian Solutions

2.8.1 Business Overview

2.8.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.8.2.1 Product A

2.8.2.2 Product B

2.8.3 Artesian Solutions Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.9 Bazaarvoice

2.9.1 Business Overview

2.9.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.9.2.1 Product A

2.9.2.2 Product B

2.9.3 Bazaarvoice Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.10 QuestBack

2.10.1 Business Overview

2.10.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.10.2.1 Product A

2.10.2.2 Product B

2.10.3 QuestBack Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.11 Attensity Group

2.11.1 Business Overview

2.11.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.11.2.1 Product A

2.11.2.2 Product B

2.11.3 Attensity Group Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.12 Leaf Group

2.12.1 Business Overview

2.12.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.12.2.1 Product A

2.12.2.2 Product B

2.12.3 Leaf Group Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

2.13 Kana Software

2.13.1 Business Overview

2.13.2 Social Customer Relationship Management (CRM) Software Type and Applications

2.13.2.1 Product A

2.13.2.2 Product B

2.13.3 Kana Software Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

3 Global Social Customer Relationship Management (CRM) Software Market Competition, by Players

3.1 Global Social Customer Relationship Management (CRM) Software Revenue and Share by Players (2013-2018)

3.2 Market Concentration Rate

3.2.1 Top 5 Social Customer Relationship Management (CRM) Software Players Market Share

3.2.2 Top 10 Social Customer Relationship Management (CRM) Software Players Market Share

3.3 Market Competition Trend

4 Global Social Customer Relationship Management (CRM) Software Market Size by Regions

4.1 Global Social Customer Relationship Management (CRM) Software Revenue and Market Share by Regions

4.2 North America Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

4.3 Europe Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

4.4 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

4.5 South America Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

4.6 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

5 North America Social Customer Relationship Management (CRM) Software Revenue by Countries

5.1 North America Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

5.2 USA Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

5.3 Canada Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

5.4 Mexico Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

6 Europe Social Customer Relationship Management (CRM) Software Revenue by Countries

6.1 Europe Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

6.2 Germany Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

6.3 UK Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

6.4 France Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

6.5 Russia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

6.6 Italy Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

7 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue by Countries

7.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

7.2 China Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

7.3 Japan Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

7.4 Korea Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

7.5 India Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

7.6 Southeast Asia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

8 South America Social Customer Relationship Management (CRM) Software Revenue by Countries

8.1 South America Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

8.2 Brazil Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

8.3 Argentina Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

8.4 Colombia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

9 Middle East and Africa Revenue Social Customer Relationship Management (CRM) Software by Countries

9.1 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

9.2 Saudi Arabia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

9.3 UAE Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

9.4 Egypt Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

9.5 Nigeria Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

9.6 South Africa Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

10 Global Social Customer Relationship Management (CRM) Software Market Segment by Type

10.1 Global Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2013-2018)

10.2 Global Social Customer Relationship Management (CRM) Software Market Forecast by Type (2018-2023)

10.3 Cloud-based Revenue Growth Rate (2013-2023)

10.4 On-premises Revenue Growth Rate (2013-2023)

11 Global Social Customer Relationship Management (CRM) Software Market Segment by Application

11.1 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Application (2013-2018)

11.2 Social Customer Relationship Management (CRM) Software Market Forecast by Application (2018-2023)

11.3 SMEs Revenue Growth (2013-2018)

11.4 Large Enterprises Revenue Growth (2013-2018)

12 Global Social Customer Relationship Management (CRM) Software Market Size Forecast (2018-2023)

12.1 Global Social Customer Relationship Management (CRM) Software Market Size Forecast (2018-2023)

12.2 Global Social Customer Relationship Management (CRM) Software Market Forecast by Regions (2018-2023)

12.3 North America Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

12.4 Europe Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

12.5 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

12.6 South America Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

12.7 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

13 Research Findings and Conclusion

14 Appendix

14.1 Methodology

14.2 Data Source


List Of Table

List of Tables and Figures

Figure Social Customer Relationship Management (CRM) Software Picture

Table Product Specifications of Social Customer Relationship Management (CRM) Software

Table Global Social Customer Relationship Management (CRM) Software and Revenue (Million USD) Market Split by Product Type

Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Types in 2017

Figure Cloud-based Picture

Figure On-premises Picture

Table Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Application (2013-2023)

Figure Social Customer Relationship Management (CRM) Software Revenue Market Share by Applications in 2017

Figure SMEs Picture

Figure Large Enterprises Picture

Table Global Market Social Customer Relationship Management (CRM) Software Revenue (Million USD) Comparison by Regions 2013-2023

Figure North America Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Figure Europe Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Figure South America Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Figure Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2013-2023)

Table Salesforce.com Basic Information, Manufacturing Base and Competitors

Table Salesforce.com Social Customer Relationship Management (CRM) Software Type and Applications

Table Salesforce.com Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table SAP AG Basic Information, Manufacturing Base and Competitors

Table SAP AG Social Customer Relationship Management (CRM) Software Type and Applications

Table SAP AG Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Oracle Basic Information, Manufacturing Base and Competitors

Table Oracle Social Customer Relationship Management (CRM) Software Type and Applications

Table Oracle Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Microsoft Dynamics CRM Basic Information, Manufacturing Base and Competitors

Table Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Type and Applications

Table Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Jive Software Basic Information, Manufacturing Base and Competitors

Table Jive Software Social Customer Relationship Management (CRM) Software Type and Applications

Table Jive Software Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Lithium Technologies Basic Information, Manufacturing Base and Competitors

Table Lithium Technologies Social Customer Relationship Management (CRM) Software Type and Applications

Table Lithium Technologies Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Visible Technologies Basic Information, Manufacturing Base and Competitors

Table Visible Technologies Social Customer Relationship Management (CRM) Software Type and Applications

Table Visible Technologies Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Artesian Solutions Basic Information, Manufacturing Base and Competitors

Table Artesian Solutions Social Customer Relationship Management (CRM) Software Type and Applications

Table Artesian Solutions Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Bazaarvoice Basic Information, Manufacturing Base and Competitors

Table Bazaarvoice Social Customer Relationship Management (CRM) Software Type and Applications

Table Bazaarvoice Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table QuestBack Basic Information, Manufacturing Base and Competitors

Table QuestBack Social Customer Relationship Management (CRM) Software Type and Applications

Table QuestBack Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Attensity Group Basic Information, Manufacturing Base and Competitors

Table Attensity Group Social Customer Relationship Management (CRM) Software Type and Applications

Table Attensity Group Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Leaf Group Basic Information, Manufacturing Base and Competitors

Table Leaf Group Social Customer Relationship Management (CRM) Software Type and Applications

Table Leaf Group Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Kana Software Basic Information, Manufacturing Base and Competitors

Table Kana Software Social Customer Relationship Management (CRM) Software Type and Applications

Table Kana Software Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

Table Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Players (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue Share by Players (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Players in 2016

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Players in 2017

Figure Global Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Market Share in 2017

Figure Global Top 10 Players Social Customer Relationship Management (CRM) Software Revenue Market Share in 2017

Figure Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (%) (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Regions (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Regions (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Regions (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Regions in 2017

Figure North America Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Europe Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure South America Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table North America Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

Table North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries in 2017

Figure USA Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Canada Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Mexico Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table Europe Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Countries (2013-2018)

Figure Europe Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure Europe Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries in 2017

Figure Germany Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure UK Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure France Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Russia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Italy Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Countries (2013-2018)

Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries in 2017

Figure China Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Japan Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Korea Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure India Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Southeast Asia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table South America Social Customer Relationship Management (CRM) Software Revenue by Countries (2013-2018)

Table South America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure South America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure South America Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries in 2017

Figure Brazil Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Argentina Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Colombia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Countries (2013-2018)

Table Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries (2013-2018)

Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue Market Share by Countries in 2017

Figure Saudi Arabia Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure UAE Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Egypt Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure Nigeria Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Figure South Africa Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Type (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue Share by Type (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Type (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Type in 2017

Table Global Social Customer Relationship Management (CRM) Software Revenue Forecast by Type (2018-2023)

Figure Global Social Customer Relationship Management (CRM) Software Market Share Forecast by Type (2018-2023)

Figure Global Cloud-based Revenue Growth Rate (2013-2018)

Figure Global On-premises Revenue Growth Rate (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue by Application (2013-2018)

Table Global Social Customer Relationship Management (CRM) Software Revenue Share by Application (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Application (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Share by Application in 2017

Table Global Social Customer Relationship Management (CRM) Software Revenue Forecast by Application (2018-2023)

Figure Global Social Customer Relationship Management (CRM) Software Market Share Forecast by Application (2018-2023)

Figure Global SMEs Revenue Growth Rate (2013-2018)

Figure Global Large Enterprises Revenue Growth Rate (2013-2018)

Figure Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate Forecast (2018 -2023)

Table Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) Forecast by Regions (2018-2023)

Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share Forecast by Regions (2018-2023)

Figure North America Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

Figure Europe Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

Figure South America Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue Market Forecast (2018-2023)

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Companies

Salesforce.com

SAP AG

Oracle

Microsoft Dynamics CRM

Jive Software

Lithium Technologies

Visible Technologies

Artesian Solutions

Bazaarvoice

QuestBack

Attensity Group

Leaf Group

Kana Software