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Customer Intelligence Market, Solutions [Web Analytics, Social Media Analytics, Voice Analytics, Mobile Analytics], Services, Deployment, Industry Verticals, Regions, and Vendor Profiling - Global Market Drivers, Opportunities, Trends, and Forecasts, 2015-2020

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The Customer Intelligence (CI) solution have become a mandate across industries. With customers being empowered by the mobile and accessibility to internet, there has been a start change in the behaviour patterns and the influencer which helps them in purchasing any product or services. Increasing competition, lowering margins, and the drive to know the customer more is urging enterprises to go for CI solution. The market seeing introduction of more real-time analysis feature, focus more on ease of usage and also more of visualization features.

 

Large vendors, as a part of their expansion strategy, will continue to acquire small players in the market. Solutions on cloud lowers the total cost of ownership, which is encouraging enterprises to opt for these systems and become more competitive.

 

Enterprise should look to adopt these applications as the implementation gives them the capability to respond better to the dynamic environment by analysing historic data and real time information about the market, which increases the overall flexibility and improves efficiency of the enterprises.

 

The Global Customer Intelligence market is expected to reach USD 4,892.0 million by 2020. The solution segment is expected to grow at a CAGR of 17.6% whereas the services segment is expected to grow at a CAGR of 27.0%. The healthcare & Lifesciences vertical segment is expected to grow at a CAGR of 35.4 % and is the fastest growing vertical among other verticals during the period of 2015-2020.

 

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Table Of Content

Scope

Table of Contents

1 Industry Outlook

1.1 Industry Overview

1.2 Industry Trends

1.3 Pest Analysis

2 Report Outline

2.1 Report Scope

2.2 Report Summary

2.3 Research Methodology

2.4 Report Assumptions

3 Market Snapshot

3.1 TAM & SAM

3.2 Related Markets

4 Market Outlook

4.1 Market Overview

4.2 Market Segmentation

4.3 Market Trends & Impacts

4.4 Porters Five Forces

5 Market Characteristics

5.1 Evolution

5.2 Architecture

5.3 Market Dynamics

5.3.1 Drivers

5.3.1.1 Customer Centric Market

5.3.1.2 Social Media Revolution

5.3.1.3 Identifying Market Trends

5.3.2 Restrains

5.3.2.1 Lack of in House Expertise

5.3.2.2 Realization of ROI may not be Immediate

5.3.3 Opportunities

5.3.3.1 Explore into New Markets

5.3.3.2 Cross Sell & Up Sell

5.3.3.3 Marketing Optimizing

5.3.4 DRO-Impact Analysis

6 Product Type: Market Size & Analysis

6.1 Overview

6.2 Solution

6.2.1 Web Analytics

6.2.2 Social Media Analytics

6.2.3 Voice Analytics

6.2.4 Mobile Analytics

6.2.5 Others

6.3 Services

6.3.1 Consulting

6.3.2 Integration

6.3.3 Maintenance

7 Deployment: Market Size & Analysis

7.1 Overview

7.2 On-Premise

7.3 On-Cloud

8 Verticals : Market Size & Analysis

8.1 Overview

8.2 Telecom

8.2.1 Overview

8.2.2 Challenges

8.2.3 Customer Intelligence Impact

8.2.4 Market Size & Analysis

8.3 BFSI

8.3.1 Overview

8.3.2 Challenges

8.3.3 Customer Intelligence Impact

8.3.4 Market Size & Analysis

8.4 Retail

8.4.1 Overview

8.4.2 Challenges

8.4.3 Customer Intelligence Impact

8.4.4 Market Size & Analysis

8.5 Manufacturing

8.5.1 Overview

8.5.2 Challenges

8.5.3 Customer Intelligence Impact

8.5.4 Market Size & Analysis

8.6 Healthcare & Life Sciences

8.6.1 Overview

8.6.2 Challenges

8.6.3 Customer Intelligence Impact

8.6.4 Market Size & Analysis

8.7 Media & Entertainment

8.7.1 Overview

8.7.2 Challenges

8.7.3 Customer Intelligence Impact

8.7.4 Market Size & Analysis

8.8 Travel and Tourism

8.8.1 Overview

8.8.2 Challenges

8.8.3 Customer Intelligence Impact

8.8.4 Market Size & Analysis

8.9 Utilities

8.9.1 Overview

8.9.2 Challenges

8.9.3 Customer Intelligence Impact

8.9.4 Market Size & Analysis

8.10 Others

8.10.1 Overview

9 Regions: Market Size & Analysis

9.1 Overview

9.2 North America

9.2.1 Market Size & Analysis

9.3 Western Europe

9.3.1 Market Size & Analysis

9.4 APEJ

9.4.1 Market Size & Analysis

9.5 CEE

9.5.1 Market Size & Analysis

9.6 MEA

9.6.1 Market Size & Analysis

9.7 Latin America

9.7.1 Market Size & Analysis

10 Vendor Profiles: Market Size & Analysis

10.1 SAS Institute Inc.

10.1.1 Overview

10.1.2 Financial Health

10.1.3 Business Units

10.1.3.1 Overall

10.1.3.2 Market Specific

10.1.4 SWOT Analysis

10.1.5 Key Business Priorities

10.1.6 Business Strategy & Views

10.2 Open Text Corporation

10.2.1 Overview

10.2.2 Financial Health

10.2.3 Business Units

10.2.3.1 Overall

10.2.3.2 Market Specific

10.2.4 SWOT Analysis

10.2.5 Key Business Priorities

10.2.6 Business Strategy & Views

10.3 Qlik International AB

10.3.1 Overview

10.3.2 Financial Health

10.3.3 Business Units

10.3.3.1 Overall

10.3.3.2 Market Specific

10.3.4 SWOT Analysis

10.3.5 Key Business Priorities

10.3.6 Business Strategy & Views

10.4 Verint Systems

10.4.1 Overview

10.4.2 Financial Health

10.4.3 Business Units

10.4.3.1 Overall

10.4.3.2 Market Specific

10.4.4 SWOT Analysis

10.4.5 Key Business Priorities

10.4.6 Business Strategy & Views

10.5 Tableau Software

10.5.1 Overview

10.5.2 Financial Health

10.5.3 Business Units

10.5.3.1 Overall

10.5.3.2 Market Specific

10.5.4 SWOT Analysis

10.5.5 Key Business Priorities

10.5.6 Business Strategy & Views

10.6 FICO

10.6.1 Overview

10.6.2 Financial Health

10.6.3 Business Units

10.6.3.1 Overall

10.6.3.2 Market Specific

10.6.4 SWOT Analysis

10.6.5 Key Business Priorities

10.6.6 Business Strategy & Views

10.7 Information Builders Inc.

10.7.1 Overview

10.7.2 Business Units

10.7.2.1 Overall

10.7.2.2 Market Specific

10.7.3 SWOT Analysis

10.7.4 Key Business Priorities

10.7.5 Business Strategy & Views

10.8 Angoss Software Corp

10.8.1 Overview

10.8.2 Business Units

10.8.2.1 Overall

10.8.2.2 Market Specific

10.8.3 SWOT Analysis

10.8.4 Business Strategy & Views

11 Global Generalist

11.1 IBM

11.1.1 Overview

11.1.2 Key Offerings

11.1.3 Objectives and Progress

11.2 SAP

11.2.1 Overview

11.2.2 Key Offerings

11.2.3 Objectives and Progress

11.3 ORACLE

11.3.1 Overview

11.3.2 Key Offerings

11.3.3 Objectives and Progress

11.4 Microsoft Corporation

11.4.1 Overview

11.4.2 Key Offerings

11.4.3 Objectives and Progress

12 Competitive Landscape

12.1 Competitor Comparison Analysis

12.1.1 Solution Analysis by Verticals

12.1.2 Solution Analysis by Regions

12.2 Mergers & Acquisitions (M&A)

Annexure

Acronyms

 


List Of Figure

List of Charts

CHART 1 PEST ANALYSIS OF CUSTOMER INTELLIGENCE MARKET

CHART 2 RESEARCH METHODOLOGY

CHART 3 CUSTOMER INTELLIGENCE-TAM & SAM

CHART 4 BUSINESS INTELLIGENCE IMPACT ON BUSINESS

CHART 5 MARKET INTELLIGENCE ARCHITECTURE

CHART 6 GLOBAL CUSTOMER INTELLIGENCE MARKET SEGMENTATION

CHART 7 PORTERS FIVE FORCES ON CUSTOMER INTELLIGENCE MARKET

CHART 8 EVOLUTION OF BUSINESS

CHART 9 OMNICHANNEL CUSTOMER INTELLIGENCE ARCHITECTURE FOR UNIFIED CUSTOMER PROFILE

CHART 10 CUSTOMER INTELLIGENCE ARCHITECHTURE

CHART 11 CUSTOMER INTELLIGENCE FEATURES

CHART 12 DRO ANALYSIS ON CUSTOMER INTELLIGENCE MARKET

CHART 13 DRO- IMPACT ANALYSIS ON CUSTOMER INTELLIGENCE MARKET

CHART 14 GLOBAL CUSTOMER INTELLIGENCE MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 15 GLOBAL CUSTOMER INTELLIGENCE MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

CHART 16 CUSTOMER INTELLIGENCE MARKET REVENUE BY SOLUTION, 2015-2020 (Y-O-Y) %

CHART 17 WEB ANALYTICS MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 18 SOCIAL MEDIA ANALYTICS MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 19 VOICE ANALYTICS MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 20 MOBILE ANALYTICS MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 21 OTHERS ANALYTICS MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 22 CUSTOMER INTELLIGENCE MARKET REVENUE BY SERVICES, 2015-2020 (Y-O-Y) %

CHART 23 CONSULTING MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 24 INTEGRATION MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 25 MAINTENANCE MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 26 CUSTOMER INTELLIGENCE MARKET REVENUE BY DEPLOYMENT, 2015-2020 (USD MILLION)

CHART 27 ON-PREMISE MARKET REVENUE BY VERTICALS, 2015-2020 (Y-O-Y) %

CHART 28 ON-CLOUD MARKET REVENUE BY VERTICALS, 2015-2020 (Y-O-Y) %

CHART 29 CUSTOMER INTELLIGENCE MARKET REVENUE BY VERTICALS, 2015-2020 (Y-O-Y) %

CHART 30 CUSTOMER INTELLIGENCE MARKET REVENUE BY VERTICALS, 2015-2020 (USD MILLION)

CHART 31 TELECOM MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 32 TELECOM MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

CHART 33 TELECOM MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

CHART 34 BFSI MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 35 BFSI MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

CHART 36 BFSI MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

CHART 37 RETAIL MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 38 RETAIL MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

CHART 39 RETAIL MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

CHART 40 MANUFACTURING MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 41 MANUFACTURING MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

CHART 42 MANUFACTURING MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

CHART 43 HEALTHCARE & LIFE SCIENCES MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 44 HEALTHCARE & LIFESCIENCES MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

CHART 45 HEALTHCARE & LIFE SCIENCES MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

CHART 46 MEDIA & ENTERTAINMENT MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 47 MEDIA & ENTERTAINMENT MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

CHART 48 MEDIA & ENTERTAINMENT MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

CHART 49 TRAVEL & TOURISM MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 50 TRAVEL & TOURISM MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

CHART 51 TRAVEL & TOURISM MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

CHART 52 UTILITIES MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 53 UTILITIES MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

CHART 54 UTILITIES MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

CHART 55 UTILITIES MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

CHART 56 GLOBAL CUSTOMER MARKET REVENUE BY REGIONS, 2015-2020 (USD MILLION)

CHART 57 NORTH AMERICA MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 58 WESTERN EUROPE MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 59 APEJ MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 60 CEE MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 61 MEA MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 62 LATIN AMERICA MARKET REVENUE, 2015-2020 (Y-O-Y) %

CHART 63 SAS: REVENUE BY REGIONS, 2013-2014 (%)

CHART 64 SAS: REVENUE BY SEGMENTS, 2013-2014 (%)

CHART 65 SAS: SWOT ANALYSIS

CHART 66 OPEN TEXT: REVENUE BY SEGMENTS, 2014-2015 (%)

CHART 67 OPEN TEXT: REVENUE BY REGIONS, 2014-2015 (%)

CHART 68 OPENTEXT: SWOT ANALYSIS

CHART 69 QLIK: REVENUE BY SEGMENTS, 2013-2014 (%)

CHART 70 QLIK: REVENUE BY REGIONS, 2013-2014 (%)

CHART 71 QLIK: SWOT ANALYSIS

CHART 72 VERINT: REVENUE BY SEGMENTS, 2014-2015 (%)

CHART 73 VERINT: REVENUE BY PRODUCT AND SERVICES, 2014-2015 (%)

CHART 74 VERINT: REVENUE BY REGIONS, 2014-2015 (%)

CHART 75 VERINT: SWOT ANALYSIS

CHART 76 TABLEAU: REVENUE BY SEGMENTS , 2014-2015 (USD MILLION)

CHART 77 TABLEAU: REVENUE BY REGIONS, 2014-2015 (USD MILLION)

CHART 78 TABLEAU: SWOT ANALYSIS

CHART 79 FICO: FINANCIAL INDICATORS, 2013-2014 (USD MILLION)

CHART 80 FICO: REVENUE BY SEGMENTS, 2013-2014 (%)

CHART 81 FICO: REVENUE BY OPERATING SEGMENTS, 2013-2014 (%)

CHART 82 FICO: REVENUE BY REGIONS, 2013-2014 (%)

CHART 83 FICO: SWOT ANALYSIS

CHART 84 INFORMATION BUILDERS: SWOT ANALYSIS

CHART 85 ANGOSS: SWOT ANALYSIS


List Of Table

List of Tables

TABLE 1 PEST ANALYSIS FACTORS ON CUSTOMER INTELLIGENCE

TABLE 2 GLOBAL CUSTOMER INTELLIGENCE MARKET, 2015-2020 (USD MILLION)

TABLE 3 GLOBAL CUSTOMER INTELLIGENCE MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 4 GLOBAL CUSTOMER INTELLIGENCE MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 5 CUSTOMER INTELLIGENCE MARKET REVENUE BY SOLUTION, 2015-2020 (USD MILLION)

TABLE 6 CUSTOMER INTELLIGENCE MARKET REVENUE BY SOLUTION, 2015-2020 (Y-O-Y) %

TABLE 7 CUSTOMER INTELLIGENCE MARKET REVENUE BY SERVICES, 2015-2020 (USD MILLION)

TABLE 8 CUSTOMER INTELLIGENCE MARKET REVENUE BY SERVICES, 2015-2020 (Y-O-Y) %

TABLE 9 CUSTOMER INTELLIGENCE MARKET REVENUE BY DEPLOYMENT, 2015-2020 (USD MILLION)

TABLE 10 CUSTOMER INTELLIGENCE MARKET REVENUE BY DEPLOYMENT, 2015-2020 (Y-O-Y) %

TABLE 11 ON-PREMISE MARKET REVENUE BY VERTICALS, 2015-2020 (USD MILLION)

TABLE 12 ON-PREMISE MARKET REVENUE BY VERTICALS, 2015-2020 (Y-O-Y) %

TABLE 13 ON-CLOUD MARKET REVENUE BY VERTICALS, 2015-2020 (USD MILLION)

TABLE 14 ON-CLOUD MARKET REVENUE BY VERTICALS, 2015-2020 (Y-O-Y) %

TABLE 15 CUSTOMER INTELLIGENCE MARKET REVENUE BY VERTICALS, 2015-2020 (USD MILLION)

TABLE 16 CUSTOMER INTELLIGENCE MARKET REVENUE BY VERTICALS, 2015-2020 (Y-O-Y) %

TABLE 17 TELECOM MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 18 TELECOM MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 19 TELECOM MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

TABLE 20 TELECOM MARKET REVENUE BY SOLUTIONS, 2015-2020 (Y-O-Y) %

TABLE 21 BFSI MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 22 BFSI MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 23 BFSI MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

TABLE 24 BFSI MARKET REVENUE BY SOLUTIONS, 2015-2020 (Y-O-Y) %

TABLE 25 RETAIL MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 26 RETAIL MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 27 RETAIL MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

TABLE 28 RETAIL MARKET REVENUE BY SOLUTIONS, 2015-2020 (Y-O-Y) %

TABLE 29 MANUFACTURING MARKET PRODUCT TYPE, 2015-2020 (USD MILLION), 2015-2020 (USD MILLION)

TABLE 30 MANUFACTURING MARKET PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 31 MANUFACTURING MARKET REVENUE BY SOLUTION, 2015-2020 (USD MILLION)

TABLE 32 MANUFACTURING MARKET REVENUE BY SOLUTION, 2015-2020 (Y-O-Y) %

TABLE 33 HEALTHCARE & LIFESCIENCES MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 34 HEALTHCARE & LIFESCIENCES MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 35 HEALTHCARE & LIFE SCIENCES MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

TABLE 36 HEALTHCARE & LIFE SCIENCES MARKET REVENUE BY SOLUTIONS, 2015-2020 (Y-O-Y) %

TABLE 37 MEDIA & ENTERTAINMENT MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 38 MEDIA & ENTERTAINMENT MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 39 MEDIA & ENTERTAINMENT MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

TABLE 40 MEDIA & ENTERTAINMENT MARKET REVENUE BY SOLUTIONS, 2015-2020 (Y-O-Y) %

TABLE 41 TRAVEL & TOURISM MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 42 TRAVEL & TOURISM MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 43 TRAVEL & TOURISM MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

TABLE 44 TRAVEL & TOURISM MARKET REVENUE BY SOLUTIONS, 2015-2020 (Y-O-Y) %

TABLE 45 UTILITIES MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 46 UTILITIES MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 47 UTILITIES MARKET REVENUE BY SOLUTIONS, 2015-2020 (USD MILLION)

TABLE 48 UTILITIES MARKET REVENUE BY SOLUTIONS, , 2015-2020 (Y-O-Y) %

TABLE 49 OTHERS MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 50 OTHERS MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 51 GLOBAL CUSTOMER MARKET REVENUE BY REGIONS, 2015-2020 (USD MILLION)

TABLE 52 GLOBAL CUSTOMER MARKET REVENUE BY REGIONS, 2015-2020 (Y-O-Y) %

TABLE 53 NORTH AMERICA MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 54 NORTH AMERICA MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 55 WESTERN EUROPE MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 56 WESTERN EUROPE MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 57 APEJ MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 58 APEJ MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 59 CEE MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 60 CEE MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 61 MEA MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 62 MEA MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 63 LATIN AMERICA MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (USD MILLION)

TABLE 64 LATIN AMERICA MARKET REVENUE BY PRODUCT TYPE, 2015-2020 (Y-O-Y) %

TABLE 65 SAS: FINANCIAL INDICATORS, 2013-2014 (USD BILLION)

TABLE 66 OPEN TEXT: FINANCIAL INDICATORS, 2014-2015 (USD MILLION)

TABLE 67 QLIK : FINANCIAL INDICATORS, 2013-2014 (USD MILLION)

TABLE 68 VERINT: FINANCIAL INDICATORS, 2014-2015 (USD MILLION)

TABLE 69 TABLEAU: FINANCIAL INDICATORS, 2014-2015 (USD MILLION)

TABLE 70 MERGERS & ACQUISITIONS, 2012-2015

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Products and Companies

Products

Product Type:SolutionServicesDeployment:On-PremiseOn-CloudVerticals:TelecomBFSIRetailManufacturingHealthcare & Life SciencesMedia & EntertainmentTravel and TourismUtilities


Companies

SAS Institute Inc.

Open Text Corporation

Qlik International AB

Verint Systems

Tableau Software

FICO

Information Builders Inc

Angoss Software Corp

IBM

SAP

ORACLE

Microsoft Corporation